We accept items back for refund within 14 days of receipt provided they meet the following criteria:

  • Items must be returned undamaged, unused and unwashed in original packaging.
  • Outlet items cannot be returned or exchanged unless faulty. Outlet products are final sale.
  • Items have been ordered in our store.

Please note that the cost of returning the order to the store is paid by the Customer. We only refund the cost of goods excluding the original shipping charge.


1. FILL RETURN FORM

2. PACK ITEMS

3. ADD ALL DOCUMENTS

4. SEND PACKAGE

5. MONEY RETURN

To start your return or exchange please complete Amumu Return&Exchange form

Complaints

We strive to ensure that each of our products is professionally made, free of defects. If the product does not meet your expectations, you have the right to make a complaint.

Please send the completed form back together with the proof of purchase and the product you wish to submit a complaint for.
The complaint will be dealt with within 14 days. We will inform you about the decision by e-mail or by phone.

If the complaint is considered justified, immediately after considering the complaint, we will replace the defective product with a product free from defects or remove the defect.

To start your complaint please complete Complaint Form.

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